Moving Companies London Terms and Conditions
These Terms and Conditions set out the basis on which Moving Companies London provides household and commercial moving, packing, storage coordination and related services within London and the wider United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any removal or relocation service.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company, we, us, our means Moving Companies London, the removal service provider.
Client, you, your means the individual, company or organisation requesting or using our moving services.
Services means any moving, removal, packing, unpacking, loading, unloading, transport, and any associated services provided by us.
Goods means the items which you request us to move, transport, handle or store on your behalf.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.
Scope of Services
We provide professional removal and moving services primarily in London and surrounding areas, and across the United Kingdom where agreed in advance. Unless expressly confirmed in writing, our services do not include disconnection or reconnection of appliances, removal of fixtures or fittings attached to property, specialist dismantling or reassembly of furniture, or any trade services such as plumbing, gas or electrical works.
Any additional services requested on the day of the move will be provided at our discretion and may be subject to additional charges. We are not obliged to carry out any service that we reasonably consider unsafe, unlawful or beyond the agreed scope of work.
Quotations and Booking Process
All quotations are based on the information you provide to us, including the property access details, inventory of goods, distance, service area, and any special requirements. Quotations are normally given as fixed prices or hourly rates. We reserve the right to revise our quotation if the information given is incomplete, incorrect or has changed prior to or on the day of service.
A booking is not confirmed until you have accepted our quotation in writing or electronically and we have issued a booking confirmation. We may require a deposit to secure your booking date and time. No binding contract exists until we have acknowledged your booking and, where requested, received the required deposit.
We may conduct a site visit or request photographs, videos or a detailed inventory to assess access, parking, loading conditions and the volume of goods. If access at either property is substantially more difficult than described, or if there are additional items not originally declared, we may adjust the price or time estimate accordingly.
Client Responsibilities
You are responsible for ensuring that all information provided to us is complete and accurate, including addresses, contact details, service dates, access arrangements, parking restrictions and a full description of the goods to be moved.
You must arrange suitable parking for our vehicles at both collection and delivery locations, including any permits or permissions required by local authorities or building management. Any parking charges, fines, penalties or towing costs incurred as a result of inadequate arrangements will be your responsibility and may be added to your final bill.
You must ensure that the premises are safe and accessible, with clear pathways for our staff to move goods. You must be present, or appoint a representative with authority to act on your behalf, at all agreed locations and times to direct our staff and sign any relevant documentation.
It is your responsibility to secure valuables such as jewellery, cash, important documents and irreplaceable items. We recommend that you transport such items personally wherever possible.
Packing and Preparation of Goods
Unless packing services have been included in our quotation, you are responsible for packing all goods in suitable containers before our team arrives. You must ensure that all boxes are securely sealed and adequately labelled, and that fragile items are properly protected.
We may refuse to move items that are inadequately packed, hazardous, illegal or likely to cause damage to other goods, property or our staff. Where we agree to move items that are not properly packed, this is done entirely at your own risk and we will not be liable for loss or damage arising from insufficient packing or preparation.
We do not transport pets, live plants of significant size, perishable food, flammable substances, explosives, illegal goods or any items that we reasonably consider unsafe to handle or move.
Excluded Items and Special Handling
You must notify us in advance of any particularly heavy, bulky or delicate items such as pianos, safes, large appliances, glass furniture, artwork or antiques. These items may require special equipment, additional staff or separate insurance arrangements. We reserve the right to amend quotations where such items were not disclosed beforehand.
We are not responsible for disconnection, reconnection or plumbing of washing machines, dishwashers or other appliances, unless specifically agreed as part of the quotation and carried out by appropriately qualified personnel.
Payments and Charges
Payment terms will be stated in your quotation or booking confirmation. We may require a deposit at the time of booking, with the balance due prior to or on completion of the services. Where payment on account has been agreed for business clients, invoices must be settled within the period specified on the invoice.
We accept payment methods indicated at the time of booking. All amounts are payable in pounds sterling unless otherwise agreed in writing.
If payment is not made when due, we may charge interest on the outstanding amount at the statutory rate applicable under UK law, accruing daily until payment is received in full. We also reserve the right to suspend services, retain goods until full payment is made and recover all reasonable costs incurred in the collection of overdue sums.
Additional charges may apply where the actual duration of the service exceeds the estimated time due to reasons outside our control, including but not limited to delays caused by traffic, building management, waiting for keys, restrictions on lift use, or inadequate access or parking.
Cancellations, Amendments and Delays
If you wish to cancel or amend your booking, you must notify us as early as possible. Our cancellation policy is as follows, unless otherwise stated in your quotation or booking confirmation.
If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred to a new date at our discretion.
If you cancel between 3 and 7 days before the scheduled service date, we may charge up to 50 percent of the quoted price.
If you cancel within 48 hours of the scheduled service date, we reserve the right to charge up to 100 percent of the quoted price to cover costs and lost booking opportunities.
Any request to change the date, time or scope of the services is subject to availability and may require a revised quotation. We will not be liable for any loss, cost or inconvenience arising from our inability to accommodate requested changes.
While we make every reasonable effort to meet agreed times and dates, all timing is approximate. We are not liable for delays caused by events beyond our reasonable control, including traffic conditions, accidents, adverse weather, road closures, security checks, local regulations or third party actions.
Access, Parking and Property Conditions
You must ensure that we have adequate access to both collection and delivery addresses, including reasonable vehicle access, loading and unloading areas, and clear routes through the property. Where access is restricted by narrow roads, low bridges, height limits, internal staircases or small lifts, you must inform us in advance.
Any extra time or labour required due to limited access, use of stairs above the first floor without a working lift, or manual handling over long distances may result in additional charges. We will inform you of such charges where possible before proceeding.
We are not responsible for damage caused by the movement of goods in spaces that are not reasonably suitable for the size or weight of the items, where you have requested that we proceed despite our advice.
Liability for Loss or Damage
We will exercise reasonable care and skill in handling, packing and transporting goods. Our liability for loss of or damage to goods, property or premises is limited as set out in this section.
We will not be liable for any loss or damage arising from inherent defects, pre existing damage, wear and tear, inadequate packing where you have packed the items, or where goods are moved against our advice in restricted or unsafe conditions.
Our total liability for any claim for loss or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the lesser of the cost of repair, the current replacement value of the items or the overall limit stated in our quotation or insurance documentation.
We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss arising from delayed completion of the move.
You must inspect all goods and property as soon as reasonably possible after completion of the services. Any apparent loss or damage must be reported to us in writing within 7 days of the service date, with reasonable evidence such as photographs. We may not accept liability for claims made outside this period.
Insurance
We maintain insurance cover appropriate for a professional moving company operating within the UK. Details of our insurance are available on request. It is your responsibility to consider whether you require additional cover for high value items or for amounts exceeding our policy limits.
We recommend that you maintain your own household or business insurance and notify your insurer of the planned move to ensure ongoing protection for your goods, particularly for items of high value or special significance.
Waste, Disposal and Environmental Regulations
We comply with applicable UK waste and environmental regulations. We are not a general waste disposal service and will only remove items as part of a booked moving or clearance service, where agreed in advance.
We will not remove hazardous waste, chemicals, asbestos, medical waste, flammable liquids, gas cylinders, or any material that requires specialist disposal or licensing. You are responsible for arranging appropriate disposal for such items with a licensed provider.
Where we agree to remove unwanted items or packaging, these will be disposed of in accordance with relevant regulations. Additional charges may apply for large volumes of waste, recycling services or disposal at licensed facilities.
You must not request us to dispose of any items unlawfully or in breach of local authority requirements. We reserve the right to refuse any request that would cause us to contravene environmental or waste management laws.
Storage and Holding of Goods
Where we arrange temporary holding of goods, either in our vehicles or through third party storage facilities, this will be subject to the terms agreed at the time of booking. Storage may incur additional charges based on volume and duration.
If you fail to pay charges when due, or fail to collect goods within the agreed time, we may exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of them to recover outstanding sums, in accordance with applicable UK law.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our service, you should inform us as soon as possible so that we can attempt to resolve the issue promptly. Formal complaints should be made in writing, setting out the details of the service, the nature of the complaint and any supporting evidence.
We will investigate your complaint and respond within a reasonable period. Where appropriate, we may offer a remedy such as a repair, partial refund or other resolution in full and final settlement of the matter.
If a dispute cannot be resolved directly between us, both parties agree to consider negotiation or mediation before commencing legal proceedings, where appropriate.
Data Protection and Privacy
We collect and process personal data in order to provide our services, manage bookings, issue quotations and comply with our legal obligations. We handle such information in accordance with applicable UK data protection laws.
We will not sell your personal data to third parties. We may share information with insurers, payment providers, subcontractors or regulatory bodies where necessary to deliver the services or meet legal requirements.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we reserve the right to bring proceedings in any other jurisdiction where you are resident or where your assets are located.
Amendments to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practices or our services. The version in force at the time of your booking will apply to your contract with us. Updated terms may be made available on our website or provided on request.
By continuing to use our services after any amendments have been communicated, you will be deemed to have accepted the updated Terms and Conditions.
